These Terms and Conditions govern your use of the DG Knitting website, orders, and relationship with us. By accessing our platform, you agree to be bound by these terms — crafted with transparency and compliance with Indian laws.
DG Knitting (referred to as "Company", "we", "us", or "our") operates the website at https://www.dg-knitting.com/. For any legal or business inquiries, please reach out:
Marketing Team Email: marketing@dg-knitting.com
Phone: +91 91738 06837
Address: Ground floor, Sangini Trade Centre, 178/183, Surat-Kadodara Rd, Saroli, Surat, Gujarat 395010, India.
For official communications, please address the Marketing Team. Individual employee names are not required for contractual validity.
By using this Site, you confirm that:
Certain features may require account registration. You are responsible for maintaining the confidentiality of your credentials. You agree to provide accurate, current, and complete information and to update it promptly. Notify us immediately of any unauthorised use at marketing@dg-knitting.com.
Product Descriptions: We strive for accuracy, but colours and textures may vary depending on screen resolution. Pricing: All prices are in Indian Rupees (INR) and inclusive of applicable taxes (GST). Order Acceptance: We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraud. Cancellations: Requests are considered only if made before order processing; contact us immediately.
You agree not to:
All content — including logos, graphics, product images, text, and software — is owned by DG Knitting or its licensors and protected under Indian copyright and trademark laws. You are granted a limited, non-transferable, revocable license to access the Site for personal, non-commercial use. You may not alter, reproduce, or create derivative works without explicit written consent.
If you submit reviews, testimonials, or other content, you grant DG Knitting a royalty-free, perpetual, irrevocable, worldwide license to use, modify, and display such content on our website and marketing materials. You warrant that your content does not infringe third-party rights. We may remove any offensive or illegal material.
We utilise secure third-party payment gateways. By placing an order, you agree to the terms of those processors. We are not liable for issues directly caused by payment gateway failures (e.g., declined transactions). You represent that you are authorised to use the selected payment method.
Shipping timelines and costs are provided at checkout. Risk of loss transfers to the carrier upon dispatch. We are not liable for carrier delays or force majeure. Our Return Policy (available on the Site) governs returns; custom or made-to-order fabrics are non-refundable unless defective.
The Site and products are provided "as is" without warranties of any kind. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be error-free, uninterrupted, or secure.
To the fullest extent allowed under Indian law, DG Knitting shall not be liable for any indirect, incidental, special, or consequential damages (including lost profits or data loss). Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.
You agree to indemnify and hold harmless DG Knitting, its directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, misuse of the Site, or infringement of any third-party rights.
The Site may contain links to external websites. We have no control over and assume no responsibility for their content or privacy practices. Access them at your own risk.
We may suspend or terminate your access to the Site without prior notice for any violation of these Terms, fraudulent activity, or illegal conduct. Upon termination, your right to use the Site ceases immediately. Clauses regarding intellectual property, indemnification, and limitation of liability survive termination.
In compliance with the Digital Personal Data Protection Act, 2023, and applicable consumer laws, we have designated a Grievance Officer:
For any complaints regarding these Terms, orders, or content, contact the Grievance Officer. We aim to acknowledge within 48 hours and resolve within 30 days as per legal timelines.
Governing Law: These Terms are governed by the laws of India. Jurisdiction: The courts in Surat, Gujarat have exclusive jurisdiction over any disputes arising from these Terms. Before filing a legal claim, you agree to attempt informal resolution by contacting marketing@dg-knitting.com. If unresolved, either party may proceed to arbitration or court in Surat, India.
We may revise these Terms from time to time. The "Last Updated" date at the top indicates changes. Your continued use of the Site after modifications constitutes acceptance. These Terms, together with the Privacy Policy and Return Policy, form the entire agreement between you and DG Knitting regarding your use of the Site.
"DG Knitting — Where every thread carries a promise, including the integrity of our legal commitments."
We are not liable for delays caused by events beyond our reasonable control (natural disasters, war, strikes, pandemics, government orders). If any provision of these Terms is deemed unenforceable, the remainder shall continue in full force and effect.
Our team is here to clarify any legal or business queries. Reach out to us directly.
